Evaluating the Role of Technology in Implementing Total Quality Management in High Schools

Abstract

The Total Quality Management (TQM) is a management practice based on the idea of continuous quality improvement of an organization's products and services, identifying and eliminating problems right from the root, with the participation of all members. For an educational institution, TQM can improve the quality of education, help with the learning process, provide an atmosphere with less risk of inadequate decisions and many more. In educational institutions, the implementation of TQM is the responsibility of process approach, management responsibility, customer focus, and continuous improvement. Specifically, digital infrastructure, digital technology, and digital capabilities affect TQM practices directly. This article provides a synthesis and analysis of findings from 51 international publications on the implementation of TQM in secondary schools. This study revealed that more than the commonly stated advantages, addressing the soft facets including student/stakeholder contentment, leadership, continuous enhancement of processes and systems, teacher coaching, and effective use of technology are critical elements for successful implementation of TQM. In addition to that, educational managers have to make an espousal to TQM as an omnibus management philosophy, as a supportive culture and enabling the involvement of all stakeholders.

Received: 7 September 2024 | Revised: 5 December 2024 | Accepted: 14 January 2025

Conflicts of Interest

The authors declare that they have no conflicts of interest to this work.

Data Availability Statement

Data sharing is not applicable to this article as no new data were created or analyzed in this study.

Author Contribution Statement

Ngoc Son Pham: Conceptualization, Methodology, Formal analysis, Resources, Data curation, Writing - original draft. Van Tam Nguyen: Data curation, Writing - review & editing.