Client Involvement in Agile Project Management, Impact on Operational Performance, and Successful Project Handover in Jordan

Abstract

The research aimed to provide a suitable model for the smooth completion of building projects in Jordan. The study's underlying model presupposes client participation may impact project management procedures and adopting agile practices. On the other hand, agility and project management processes impact operational performance and the effectiveness of project handovers. The researcher polled 170 people who have experience as building site supervisors. For data analysis, SPSS and AMOS.22 were used. The researcher employed structural equation modeling and confirmatory factor analysis. The findings demonstrated that incorporating client feedback into adopting agile practices, processes, and project management yielded favorable outcomes. Project management methods, operational performance, and agility adoption were found to mediate between client involvement and successful project handover. One of the most important recommendations and implications for management from the study was embracing agility. Another recommendation was that project management processes prioritize client involvement as a key to successful project handovers and high operational performance.

Received: 3 September 2024 | Revised: 5 November 2024 | Accepted: 23 January 2025

Conflicts of Interest 

The author declares that he has no conflicts of interest to this work.

Data Availability Statement

The data that support this work are available upon reasonable request to the corresponding author.

Author Contribution Statement

Khaled Jameel Aladayleh: Conceptualization, Methodology, Software, Validation, Formal analysis, Investigation, Resources, Data curation, Writing - original draft, Writing - review & editing, Visualization, Supervision, Project administration, Funding acquisition.