Parsyan, Suren H., Frida F. Baharyan, Gayane A. Avagyan, Sergo A. Episkoposian, Vardan S. Aleksanyan, Ararat Kostanian, and Lilik M. Beglaryan. 2026. “The Integration of Chatbots and AI-Powered Virtual Assistants into Customer Service Frameworks of the Banking Sector”. Artificial Intelligence and Applications, March. https://doi.org/10.47852/bonviewAIA62027722.