Parsyan, S. H., Baharyan, F. F., Avagyan, G. A., Episkoposian, S. A., Aleksanyan, V. S., Kostanian, A., & Beglaryan, L. M. (2026). The Integration of Chatbots and AI-Powered Virtual Assistants into Customer Service Frameworks of the Banking Sector. Artificial Intelligence and Applications. https://doi.org/10.47852/bonviewAIA62027722