(1)
Parsyan, S. H.; Baharyan, F. F.; Avagyan, G. A.; Episkoposian, S. A.; Aleksanyan, V. S.; Kostanian, A.; Beglaryan, L. M. The Integration of Chatbots and AI-Powered Virtual Assistants into Customer Service Frameworks of the Banking Sector. AIA 2026. https://doi.org/10.47852/bonviewAIA62027722.