S. Silva C, V. Carneiro R, A. Lima D. Assessment of Usability in Health Referral Queue Systems: A Business Process Model and Nielsen Heuristics Analysis. AAES [Internet]. 2024 Feb. 28 [cited 2024 Nov. 23];:1-18. Available from: https://ojs.bonviewpress.com/index.php/AAES/article/view/2127